Refund Policy

Deposits are non-refundable, except in the following circumstances:

 

1. Unsuccessful Trial*
In the unlikely event of an unsuccessful trial (see definition below), the deposit paid for the actual day of your event is refundable. The trial fee and trial deposit remain non-refundable.

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2. Stylist Becomes Unavailable After Quoting
If you make a booking and your stylist has become unavailable for your date after providing your quote.

 

3. Stylist Unable to Accept Your Original Booking
If your stylist is unable to accept your original booking for any reason. However, if a client alters the scope of the booking after a stylist has accepted it (e.g. reduction in services, change to an unserviceable location, change in start time, or other material change), and the stylist is no longer able to accommodate the booking in its revised form, the deposit will remain non-refundable.​​​ Whether the stylist can accept the booking in its new scope is up to the stylist's own discretion.
 

PLEASE NOTE:

 

REDUCTIONS IN NUMBERS OF SERVICES BOOKED: 

If the number of services in your booking is reduced, the deposit paid for the cancelled service(s) is forfeited and cannot be transferred or applied toward other services within the booking.

For example: If 2 makeups are booked, a $50 deposit is paid ($25 per person). If 1 person cancels, their $25 deposit is forfeited and cannot be applied to the remaining service.

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​REDUCTIONS IN NUMBER OF HOURS BOOKED:

For hourly rate bookings, if the number of hours required is reduced, the deposit paid for the cancelled hour(s) is forfeited and cannot be transferred or applied toward other hours within the booking.

For example: If 2 hours are booked, a $50 deposit is paid ($25 per hour). If 1 hour is cancelled, the $25 deposit for that hour is forfeited and cannot be applied as payment towards the other hour's service.

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​* UNSUCCESSFUL TRIALS: 

An “unsuccessful trial” is defined as a trial where, after reasonable adjustments have been made during the appointment, the client decides not to proceed with the stylist for their event due to dissatisfaction with the stylist’s quality of work, style of work, or professional suitability.

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To qualify for a refund of the event-day deposit due to an unsuccessful trial, written notice must be provided to Stylist Hunter within 7 days of the trial appointment.

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A trial will not be considered unsuccessful if the client:

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• Changes their mind for personal reasons unrelated to the stylist’s performance or suitability.

• Fails to notify Stylist Hunter of their dissatisfaction in writing within 7 days of the trial.

• Cancels or postpones the event.

• Alters the scope of the booking (e.g. services, location, timing) such that the stylist can no longer accommodate the booking.

• Changes their preferred style after the trial has been completed.​